Refund policy

  • Exchanges

    Our policy lasts for 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your exchange, we require a receipt or proof of purchase. Please read below under shipping for cost involved regarding exchanges.There are certain situations where only partial refunds are granted .
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error will be exchanged


  • Refunds

    We only replace or repair items if they are received in a defective or damaged manner. Please contact us at /

  • Shipping

    To return your product for any of the above reasons please contact us at /You will be responsible for paying for your own shipping costs for returning your item. You will need to pay an additional shipping cost to dispatch your new item. Shipping costs are non-refundable. If you receive a refund due to defects, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance.


Refund Policy

We believe in offering superior quality  and products but there could be circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will happily refund the money or exchange it within 7 days from the date of delivery for other items of the same or higher price that are listed on / . The difference in the amount and the shipping costs will be borne by the customer. Even if you are unhappy with the purchase decision and wish to get the refund back, we will refund you the money except COD charges if applicable. Return shipping cost will not be refunded.

Cancellation Request will be accepted strictly within 24 Hours after delivering the order  only.

Kindly note that we will inspect the item before refund / exchange and refund / exchange will take place only under the following conditions

  • Returns will only be accepted if the product is returned in the original box with our invoice.
  • The products should be new or in unused condition. It should not have any scratches, marks or damage with all the original packaging and materials included.
  • If the item has been resized, altered or damaged we won’t be able to offer the refund/exchange and will have to return it to the customer at the customer’s expense.
  • In case of ring size replacement, we will ship the desired ring size. One way shipping cost has to be borne by the customer.

Steps to follow to exchange / refund our product

  • Drop us an email at info@https://scentivoglobal.ae or Call us at +971 56 602 0318 between 9:30 AM TO 6:30 PM
  • Expect a response from us within 1-2 working days.
  • Pack the product and courier it to our address with the original gift box. It is advised that the return packets should be adequately packed and the gift box should be with a protective cover or bubble wrap so that there is no  damage of goods in transit.
  • In case of ring size replacement, we will ship the desired ring size. One way shipping cost has to be borne by the customer.

NOTE :

Money will be refunded only after we receive the product and that too in original condition in which we had sent. If we found that product has been used/tampered/ mishandled then we will not refund the money and send  product back at your expense. 

  • In case of refund/exchange, Cash on delivery charge will be NOT included in the refunded/exchanged amount. For e.g. A customer purchased a product of Rs. 1500+SHIPPING through COD payment method and wants it to exchange it with other product. We will exchange with the product of Rs. 1500 and not of Rs. 1550. Similarly we will refund Rs 1500 and not Rs1550.


Refund / Exchange Shipping Address

Head Office,

AI kalbayani building Deira – Dubai,UAE

Branch:

1)South Africa

2)India

Contact No: +971566020318